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|ACTION||RETURN TO SENDER|
|1st RTS||2nd RTS||3rd RTS|
|Change Address||charge SF||charge SF||charge SF|
|Pick Up @ LBC Branch (not applicable for COD)||charge SF||charge SF||charge SF|
Insurance is applicable for local (Philippines) deliveries only.
12. Order Cancellation/Refund/Replacement Policy
For damaged items, customer should report incident (with proof) within 7 days upon delivery of order for replacement. Otherwise, order is considered in good condition and no replacement will be accommodated.
If client changed his mind and decides to cancel the order, full refund is not possible. Only items in good condition (and sealed) can be processed for refund (90% of the total cost less any charges/fees incurred for processing the refund). For delivered orders, client will shoulder the cost of shipping the products back to us. Refund will be processed once we receive the items back.
"Out of Stock" indicator is posted in each product's page on our website. If a client placed an order online for an out of stock item, client has the right to request change of order or just wait for the product's availability. If client prefers order cancellation, full refund is not possible. We will refund the client's payment less any charges/fees (bank or remittance center) incurred for processing the refund.
*Refund is processed within 15-20 business days.
13. If I am abroad, how will I receive my orders?